Privacy Policy

Last updated: August 31, 2026

Uma Living Lombok ("we," "us," or "our") operates a property management service and uses WhatsApp to coordinate operational tasks such as cleaning schedules, maintenance requests, and staff communication. This policy explains what information we collect and how we use it.

Information We Collect

When you message our WhatsApp number, we may collect:

• Your phone number and WhatsApp profile name

• The content of messages you send us (e.g. task reports, photos, scheduling requests)

• Booking and property information relevant to coordinating our services

How We Use This Information

We use this information solely to:

• Coordinate cleaning, maintenance, and other operational tasks across our managed properties

• Communicate with staff, contractors, and property owners involved in day-to-day operations

• Track the status of tasks and respond to issues raised via WhatsApp

Data Sharing

We do not sell your information to third parties. Information may be shared only with staff or contractors directly involved in completing a relevant task, and with service providers (such as our hosting and messaging infrastructure providers) strictly as needed to operate our systems.

Data Retention

We retain messages and task records for as long as needed to operate our business and improve our internal coordination tools.

Your Rights

You may contact us at any time to ask what information we hold about you or to request its deletion, subject to any legitimate business or legal record-keeping needs.

Contact Us

If you have questions about this policy, please contact us at felixgruter@gmail.com.